Supporting the creation of a legal information background in order to help the everyday life of border areas (Legal Accessibility: Second milestone) (HU)

One of the main conclusions of the 2016 Legal Accessibility project was that in most cases insufficiency of information generates the biggest obstacle of cooperation for people living in border areas. Therefore, the first horizontal proposal of the project aims to improve information mechanisms.

Within the project in 2017, the objective of the subproject, “supporting the creation of a legal information background in order to help the everyday life of border areas”, was to review, to analyse the electronic information systems that are related to everyday cross-border life situations, and to evaluate the contemporary solutions; to make a proposal on the basis of identified information in order to eliminate the shortages of information.

The authors wanted to achieve the following: to identify the main official channels of information provision for the actors of cross-border mobility; to see the current status of the information systems in a systematic way; to identify those life situations, where information gaps are relevant; to enable the development of information services targeting the actors of cross-border mobility.

The study, which was prepared within the frame of the subproject, can be divided into three major parts. In the first part, CESCI staff analysed the current status of information available on the internet. The state-of-play analysis included an overview on the Hungarian and EU level regulatory environment. The study continued with the review of existing evaluation and information systems. In the second part, external (so-called mystery shopping) and internal (involved staff of the platforms) evaluations were applied. In the third part, the authors made proposals within the following themes with the aim to overcome the shortages of information:

• definition of the ideal cross-border information platform,
• better communication of the existing information services,
• promotion of appropriate content services,
• compensation of the information gaps identified on the basis of the evaluations,
• cooperation with the embassies of the neighbouring countries of Hungary,
• development of the Personalised Administrative Structure.